800Canada
Canadian Toll Free Voicemail
Video ClipGreat for Questionaires
This remarkable feature works for you 24/7, 365, even while you sleep! It's a standard feature of our state-of-the-art Virtual PBX Phone System, and included in all the plans at no extra cost to you.
Program any of your voicemail boxes to ask your callers as many questions as needed, one at a time, and record their responses.
The responses will all be delivered to you as a single message. This is advanced technology for taking orders, getting customer information, and screening calls too!
Great for Information Hotlines, Special Promotions, Customer Service/Support, On-Line Catalogs, Surveys, Dispatching Information, Forms, Hotel/Motel reservations and more!
Setting-up a Question and Answer Mailbox
The Question and Answer feature allows you to record multiple questions, each followed by a beep in order to get an answer. These answers will then be compiled and sent to you in an e-mail, accessible online, or you can call into your system to check the results. This can be set up on any of your mailboxes. This is great for 24/7 automated order taking!
Sample Question and Answer Mailbox Greeting
Example- Thank you for calling Mason Realty. We are either on another line or you have reached us after hours. In order to get your order processed most efficiently please answer the following questions. After answering each question dial any key to continue on to the next question.
First question- What is your name? Please dial any key to continue on to the next question. The caller will then hear a beep, respond to your question and then dial any key to continue on to the next question.
Second question- What is your address? Please dial any key to continue on to the next question. There is no limit to the number of questions you can ask.
How to set up your Question and Answer Mailbox
• Dial your toll free number
• Dial (star*) and the mailbox number (80-89)
• Enter your pin number followed by #
• Dial 5 . This takes you to your mailbox set up.
• Dial 1 . This takes you to your greeting set up.
• Dial 2 to record your introduction and first question
• Dial any key when you are finished
• The system will then prompt you to dial 1 to listen, 2 to re-record, or 3 to save.
••• DO NOT SAVE AT THIS POINT •••
• Dial 4 to continue to your next question
• Repeat this process for each question
• Dial 3 to save once you have recorded all of your questions
Can I capture digits dialed instead of voice recordings? For instance if I ask the caller how many t-shirts they would like to order, can they dial the number on their phone instead of speaking it?
Yes, the customization fee for this is on a case per case basis, but typically a one time fee of $50 per set of information they would like to capture, and then a monthly fee that varies.
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